Privacy Policy
Effective Date: August 12, 2025
At NeckWise, we prioritize protecting the privacy of our website visitors, service users, individual customers, and customer personnel. This policy outlines our role as a data controller concerning the personal data of these individuals, detailing how we determine the purposes and means of processing their personal data.
Our website features privacy controls allowing you to manage your personal data preferences, including opting in or out of direct marketing communications and limiting data collection, sharing, and publication. Access these controls via our website.
We use cookies on our website. Where these cookies are not essential for providing our services, we will seek your consent upon your first visit to our website.
In this policy, “we”, “us”, and “our” refer to NeckWise.
1. Information We Collect
We may collect the following categories of information:
Contact Data: Your name, email address, telephone number, postal address, and social media account identifiers. We obtain this data from you and/or your employer. If you log in using a social media account, we collect relevant contact data from the provider.
Account Data: Your account identifier, name, email address, business name, account creation and modification dates, website settings, and marketing preferences. This data comes from you and/or your employer, with some elements generated by our website.
Transaction Data: Details of transactions you make with us, including your name, contact details, payment card details, and transaction history.
Communication Data: Any communication you send to us or we send to you, along with related metadata generated through our systems.
Usage Data: Information about your use of our website and services, such as your IP address, geographical location, browser type and version, operating system, referral source, visit length, page views, and navigation paths.
Non-Personal Information: For statistical purposes, we may also collect non-identifiable information such as browser type, device type, and general location data.
2. Purposes of Processing and Legal Bases
We process personal data for the following purposes:
Operations: To operate our website, fulfill orders, provide services, supply goods, generate invoices, and manage credit control.
Publications: To process account data for publishing purposes in line with your instructions.
Relationships and Communications: To manage relationships, provide support, and handle complaints.
Direct Marketing: To send marketing communications (subject to your consent or applicable lawful basis).
Research and Analysis: To understand and improve our services.
Record Keeping: To maintain business records in accordance with legal requirements.
Security: To prevent fraud and protect our services.
Insurance and Risk Management: To protect our business operations.
Legal Claims: For defense and enforcement of legal rights.
Legal Compliance & Vital Interests: To comply with applicable laws and protect vital interests.
3. Disclosure of Information
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes without your consent.
We may share your information with:
Service Providers: Including insurers, professional advisers, subcontractors, payment processors, communications providers (such as Twilio), and analytics platforms who assist us in operating our business and delivering services.
Legal Authorities: When required by law, court order, or lawful request from public authorities.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes.
4. Compliance with U.S. Privacy Laws
Our privacy practices are designed to comply with applicable U.S. laws, including but not limited to:
Federal Trade Commission Act (FTC Act) – Prohibits unfair or deceptive practices in the handling of personal information.
Gramm-Leach-Bliley Act (GLBA) – Requires financial information to be safeguarded (if applicable).
Health Insurance Portability and Accountability Act (HIPAA) – Applies to protected health information where applicable.
Children’s Online Privacy Protection Act (COPPA) – Governs the collection of information from children under 13.
California Consumer Privacy Act (CCPA) – Grants privacy rights to California residents regarding access, deletion, and data sharing.
5. Retaining and Deleting Personal Data
We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by law. Data may be retained longer where needed to comply with legal obligations or protect vital interests.
6. Your Rights
You have the right to:
Access, correct, or delete your personal information.
Restrict or object to certain processing.
Withdraw consent where processing is based on consent.
Request data portability.
File a complaint with a supervisory authority.
To exercise these rights, contact us using the information in Section 10.
7. Cookies and Tracking Technologies
We use cookies for authentication, personalization, analytics, advertising, and security purposes. You can control cookies through your browser settings. Blocking cookies may impact site functionality.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with a new effective date.
10. Contact Us
NeckWise owns and operates this website. You can contact us via our website contact form, telephone, or email:
Email: tampa@neckwise.com
Phone: 813-549-6565
Address: 2002 N Lois Avenue, Suite 220, Tampa, Florida 33607